Welcome to METI Concierge

At METI, we know that saving lives and working on the cutting edge of medical education isn’t always easy. Because we know your job can be demanding, our goal is to provide the best possible service to you, our customer, when and wherever you need it. That’s why we have created METI Concierge – our commitment to you that we’ll be there when you need us.

Everywhere you are. Even though METI customers are a global family we want to be able to act locally too. That’s why we now have METI customer relations specialists, technicians, regional sales managers and international distributors that are dedicated to your region. When you need help, your local service team will get you back up and running as quickly as possible.

Whenever you call, we’ll be there. It may be the words of a well-known song but it’s also a METI Concierge mantra. No matter what day or time you need help we will have a real, live person waiting to take your call. 24 hours a day.

Whatever you need. Whether you need to get your simulator running or need help changing the parameters of a patient – we’re here to help. You know the saying, “There’s no such thing as a silly question.” With METI Concierge we mean it. No matter how big or small your problem is, we’ll be on it.

METI Concierge Contact Information:

METI Customer Service Headquarters
Monday - Friday from 7:00 a.m. to 6:00 p.m. ET
1-866-462-7920
support@meti.com
24-hour Hotline: 1-941-342-5605

METI Customer Service Canada
Monday - Friday from 8:00 a.m. to 5:00 p.m. MST
can.support@meti.com

METI Customer Service EMEA
Monday - Friday from 8:00 a.m. to 5:00 p.m. CET
+49-6131-4950354
international.support@meti.com

METI Customer Service UK and Ireland
Monday - Friday from 9:00 a.m. to 5:00 p.m. GMT
+44 (0)800-917-1851
uk.support@meti.com

LearningSpace Support
mls-support@meti.com

Warranty Renewals
Philippa Thompson
Monday - Friday from 8:00 a.m. to 5:00 p.m. EST
1-941-536-2846
1-941-504-5226
philippa.thompson@cae.com

eDose Support
Jody Hamm
Monday - Friday from 8:00 a.m. - 5:00 p.m. EST
1-941-536-2923
edose@meti.com

Regional Customer Service Account Managers:

Central Region Customer Service Account Manager
Amelia Newlan (941) 536-2789
IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI
amelia.newlan@cae.com

Southern Region Customer Service Account Manager
Joanie Walker (941) 536-2856
AL, AR, FL, GA, LA, MS, SC
joanie.walker@cae.com

Eastern Region Customer Service Account Manager
Mary Metzler (941) 536-2892
DC, DE, CT, MA, MD, NC, NH, NJ, NY, PA, RI, TN, VI, VT, WV
mmetzler@meti.com

Western Region, Asia Pacific, Canada, Latin America Customer Service Account Manager
Scott Armitage (941) 536-2927
AK, AZ, CA, CO, HI, ID, MT, NE, NM, OK, OR, TX, UT, WA, WY
scott.armitage@cae.com

Europe, Middle East, Africa, and India Region Customer Service Account Manager
Sylvia Franz (+49 6131 4950354)
sylvia.franz@cae.com

Canada and International Distributors Customer Service Account Manager
Johnny Angeles (941) 536-2724
johnny.angeles@cae.com

Click Here for More Information about Customer Service initiatives

All Other Regions
International customers that have METI distributors should first contact your distributor’s representative for customer service inquiries.

Click Here for International Distributors